Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: B2
Experienced Senior Project Manager (10+ years) with a strong background in CRM and ERP projects. I manage projects from idea and requirements to release and support. I unite teams and business around goals, inspire colleagues to be creative, and focus on creating real value for the company and customers. Currently exploring AI-powered automation (including AI assistants) and integration platforms (iPaaS solutions), driven by my passion for making everything I do smarter, more efficient, and as automated as possible. Telegram: @ralf_loran Email: borisgalaysha@gmail.com Belgrade, Serbia
“SIGMA” LLC is a huge Russian company, leading in the development and implementation of IT solutions for the digitalization of the Russian energy and housing sector.
Key Responsibilities:
• Managed CRM development and support for 12 energy companies.
• Led a team of 15+ analysts, developers, and testers.
• Planned budgets, timelines, and quality delivery.
• Communicated with C-level clients to define requirements and set priorities.
• Managed Jira backlog and maintained Confluence documentation.
• Created presentations and training materials, ran demos.
• Ensured SLA performance for support projects.
Key Results:
✓ Presented CRM to strategic client, leading to choice of our system for 12 companies.
✓ Completed major projects:
✓ Migrated CRM DB from Oracle to PostgreSQL.
✓ Implemented API integrations with chatbots and billing systems.
✓ Rolled out CRM “Commercial Services” module for 9 companies in 5 time zones.
✓ Improved support processes: reduced ticket transfer time by 20% and support costs by 15%.
JSC “NPTS Aquamarine” is a large Research and Testing Centre with a full production cycle of radio electronic units from development to manufacture.
Key Responsibilities:
• Designed and implemented an ERP system from scratch for a radio electronics company.
• Managed a team of 10+ (analysts, developers, testers).
• Defined architecture, technical tasks, and documentation.
• Presented and defended the project to top management.
• Planned budgets and timelines.
• Trained employees to use the system.
Key Results:
✓ The ERP system streamlined company workflows and reduced process time by 35%.
✓ Over 100 employees use it daily.
JSC “NPTS Teplocom Holding” is an engineering manufacturing company with 30 years of experience in the energy saving market of the Russian Federation. www.teplocom-sale.ru
Key Responsibilities:
• Managed a production team of 25+ people.
• Handled hiring, training, and KPI performance.
• Managed warehouse logistics in 1C and Microsoft Axapta.
• Consulted clients at trade shows on product features.
Key Results:
✓ Launched assembly line for electronic devices.
✓ Implemented lean manufacturing (5S Kaizen).
✓ Proposed and implemented 2 ideas saving 5 million RUB annually.
Key Highlights: ✓ Led cross-functional teams of 15+ people ✓ Implemented a comprehensive API integration suite with mobile app, chat-bot, billing systems, and robo-advisor ✓ Designed, implemented, and launched a complete ERP system from scratch ✓ Delivered synchronized CRM rollouts for 9 companies in 5 time zones ✓ Implemented process improvements with significant cost-saving impact Tech Stack: Jira, Confluence, MS Project, BPMN (Camunda Modeler), API, Postman, Grafana, SQL, MS Access, MS Excel (expert), VBA, Google Apps Script, 1C: Enterprise, Microsoft Axapta, Agile, Waterfall