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Experience level:
More than 5 years
Education level:
Incomplete higher
Languages:
Russian: Native
English: C1
Product Operations Manager specializing in hybrid product enablement, process design, and performance insight. 5+ years supporting delivery, tooling, and stakeholder operations across multi-client and hospitality environments. Experienced in structuring workflows, increasing operational visibility, reducing inefficiencies, and ensuring alignment between execution and business outcomes. Strong cross-functional communicator with familiarity in product analytics and system onboarding
• Designed and optimized operational workflows for high-volume guest services, enabling cross-functional coordination between culinary, service, and logistics teams.
• Implemented performance tracking dashboards using Google Sheets and Data Studio, improving operational visibility and reducing manual reporting effort by 30%.
• Enhanced onboarding and task distribution processes, reducing staff turnover by 15% and maintaining 95%+ satisfaction scores.
• Supported delivery and execution of high-demand service operations, coordinating over 500 daily service outputs and seasonal peak loads.
• Managed stakeholder communication and escalations, ensuring alignment with service standards and business objectives.
• Planned and executed special events and holiday service campaigns, increasing guest engagement by 20% and improving operational predictability.
• Used Trello, Google Sheets, and Google Data Studio to plan, track, and report project progress to stakeholders.
• Conducted business analysis to translate client requirements into actionable project roadmaps.
• Optimized production workflows, achieving up to 20% cost reduction while maintaining product quality.
• Improved labor efficiency and reduced payroll expenses by 15% through smart scheduling.
• Supported marketing initiatives for partner brands (Bosch, Makita, Henkel, Hranipex), resulting in 25% revenue growth.
• Maintained 95%+ client satisfaction rate through proactive communication and reporting
• Led cross-functional projects to enhance guest services, coordinating a team of chefs and service staff to deliver over 500 meals daily.
• Oversaw quality control, service efficiency, and compliance with Fattal Hotels standards, maintaining 95%+ guest satisfaction.
• Optimized workflows, including task distribution and onboarding, reducing staff turnover by 15%.
• Implemented Google Sheets dashboards to track service KPIs and staff efficiency, reducing manual reporting time by 30%.
• Managed the planning and execution of special events and holiday menus, increasing guest engagement by 20%.
SKILLS • Product Operations, Delivery Enablement, Workflow Design, Operational Visibility, Stakeholder Alignment, Onboarding, Efficiency Optimization, KPI Tracking, Dashboarding, Cross-Functional Communication TOOLS • Jira, Notion, Trello, ClickUp, Google Sheets, SQL, Bitrix (CRM), 1C, Figma, Miro