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Experience level:
3-5 years
Education level:
Languages:
Russian: Native
English: C1
Hi, my name is Vladislav. I am a project manager with 4 years of experience at Yandex and Yango LLC, specializing in leading international teams across 10+ countries. I stand out through my ability to manage the full project lifecycle and scale complex training and content operations, consistently delivering high-quality results in Agile environments.
Everyday tasks:
– working on text and calls from users on delivery fare in Yandex
Key achievements:
– 85+ Quality control score during all months
– 100% of daily messages/calls plan
Everyday tasks:
– organizing new employees trainings in Russian and English (Soft + Hard skills)
– training results analysis based on key business metrics (CSAT, QC, SLA)
– development of training plans, presentations, video lectures, tests and uploading to the iSpring platform
Key achievements:
– 300-400 employees have been trained
– developed a training plan for 10+ departments for both the Russian and international markets
– fully engaged in the training of an international team in 1 department of support in 15+ countries
Everyday tasks:
– 3 departments work coordination (10 people in total) in English and Russian
– launching content, training, quality projects according to business needs
– impact analysis of the training sessions and created content materials based on CSAT, SLA, CSI, NPS
Key achievements:
– standardization of support scripts for 10+ countries (South America, Africa, MENA) that helped us to reach SLA (speed of answer to our user) up to 90% of target (5 min)
– launch of corrective training based on the results of quality monitoring and SLA metric
– programs and materials have been developed for 2 main support direction (couriers and users)
Everyday tasks:
– project management from the initiation stage to the completion stage
– working with stakeholders: identifying and prioritizing needs
Operational tasks:
– working with the development team to plan improvements in internal tools according to the requirements of customers
Key achievements:
– Accounting and control of mandatory briefings (~300 people): automated reminders, reporting on completion.
– Creation of onboarding process for 250-300 employees: a single track for 3 months, automation of notifications and statuses; introduced RACI and dashboards (DataLens).
– Creation of the single-entry point education analytics of internal employee: starting from creating metrics, ending with receiving a ready-made dashboard
– Creation of access managing system to the company’s information resources in a department with 300+ employees + creation of a process for requesting new access with a single entry window (more than 50 new requests were processed)
1 – Full Project Lifecycle 2 – International Operations 3 – Agile/Kanban 4 – Data-Driven Approach 5 – Advanced user of SQL for data extraction, MS Excel/Google Sheets for analysis, and Miro/Figma/Draw.io for process visualization and mapping Stakeholder 6 – Cross-functional Collaboration 7 – Resource Planning