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Experience level:
More than 5 years
Education level:
Incomplete higher
Languages:
Russian: Native
English: B1
Strategic Project Manager with 6+ years in FinTech (Banking & Insurance), launching digital products
from scratch (2 weeks to 1 quarter, teams of 5-15). I bridge business, banking, and engineering teams,
driving end-to-end process automation and integrations with banking apps, data platforms, and external
APIs. My data-driven approach cuts manual work and operational costs, reduces claim processing time,
and improves customer satisfaction. I actively collaborate with InfoSec to embed security and data
privacy requirements (including Russian personal data law) into product design.
Digital Claims Mobile Banking Integration & Customer Journey Optimization
Led end-to-end launch of digital claims settlement solutions (web & mobile), delivering MVPs and
pilots in 2 weeks to 1 quarter.
Integrated insurance claims into SberBank Online mobile app with seamless UX and system
alignment.
Reduced claim processing time by 43% and manual workload by 35% for a 15-person team handling
800+ monthly claims.
Decreased operational costs by 25% and increased NPS by 12 points.
Authored BRD/PRD and coordinated cross-functional teams (5-15 people).
Managed integrations between CRM, DWH, MDM and external vendors via REST APIs.
Ensured compliance with data privacy laws and implemented Privacy by Design.
Managed stakeholders, roadmaps, and timelines.
Optimized internal processes and improved customer issue resolution.
Implemented service standards and trained employees.
Verified documents and handled claims without escalation.
FinTech Ecosystem: Banking Integration, Mobile Banking App (SberBank Online), InsurTech, Digital
Claims, Motor Insurance (OSAGO/CASCO)
Product Management: Product Launch, MVP, A/B Testing, Pilot Programs, Roadmap Planning,
Backlog Management, SDLC
Agile Delivery: Agile (Scrum/Kanban), Sprint Planning, Task Management
Business & Systems: Business Process Optimization, Requirements Documentation (BRD/PRD),
Customer Journey Mapping (CJM), API Integration (REST, Async, Batch), Data Warehouse, CRM, SQL
fundamentals
Security & Compliance (Privacy by Design): InfoSec Collaboration, Security Requirements Gathering,
Data Privacy Compliance
Soft Skills: Stakeholder Management, Cross-functional Leadership (5-15 people), Vendor
Management
Tools: Jira, Confluence, Microsoft Project, Gantt charts, Kanban, BPMN (Draw.io), Figma, Miro, Slack,
Teams, Excel, Google Sheets, SQL (theoretical)