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Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: Native
English: B1
E‑commerce and Sales Manager with over 6 years of experience in managing online sales operations, marketplace growth, and cross‑functional teams. Specialized in scaling russian marketplace channels (Ozon, Wildberries, Yandex.Market), optimizing business processes, improving operational efficiency, and driving sustainable revenue growth. Strong background in team leadership, performance analysis, and process improvement in fast‑paced digital environments.
• Lead and manage a team of up to 5 employees in e commerce operations.
• Develop and implement growth strategies for marketplace channels (Ozon, Wildberries).
• Optimize business processes to reduce costs and improve operational efficiency.
• Monitor service quality and customer experience standards.
• Drive sales performance and profitability through continuous process improvement
• Launched and developed the company’s e commerce direction from scratch.
• Selected suppliers, built the product assortment, and designed promotion strategies.
• Expanded sales across Ozon, Wildberries, and Yandex.Market platforms.
• Increased profitability and overall sales efficiency through analytics and optimization.
• Analyzed sales KPIs and operator performance metrics.
• Monitored call quality and compliance with customer service standards.
• Prepared analytical reports and recommendations for process optimization.
• Supported management decisions through performance insights.
• Supervised a team of 10+ call center operators.
• Conducted call audits and ensured service quality standards.
• Developed a knowledge base and optimized sales scripts.
• Participated in the launch of an outsourced call center project.
Software & Tools: Microsoft Office, Google Workspace, Marketplace dashboards, CRM systems. Management & Business Expertise: team leadership, operational coordination, business process optimization, analytical reporting, project coordination, customer service quality control, supplier and logistics coordination, operations support and continuous improvement.