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Project manager / Quality&Service engineer

Moscow, Russia
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Location:

Moscow, Russia

Birthday date:

09/04/1987

Experience level:

Education level:

Высшее / Higher

Languages:

About

Responsible, proactive, attentive, tactful, easy going, customer focused, friendly type of person.

Work experience

From January 2023 Junior school “Capitan” Education English teacher • Teaching & coaching (1-4 classes).
From May 2019 November 2022 Esave Rus (RO of Esave Switzerland) Road and Infrastructure Construction, Digital solutions Service Senior Engineer / Business development manager (responsible for RUS&CIS markets) • Installation, technical support, troubleshooting, inspection/test, repairs, maintenance (Organized work from 0). • Warranty control (confirmation, site investigations, spare parts management). • Commercial support (projects, team management, customer relations, process control).
September 2013 May 2019 Jatco LTD (Supplier of Nissan, Infinity, Renault) Auto Parts and Components (Manufacturing) Quality&Field Service Senior Engineer (responsible for RUS&CIS markets) • Field quality improvement process control (Created the service scheme “Suppliers-Automaker-Dealers-Customers). • Customer care (online/offline consultations, calls, CRM, articles in automotive magazines). • Workshop management (Launched teardown place for warranty parts, decreased 12% warranty volume, coaching). • Delivery/plant/field investigations (Mechanical, hydraulic and electrical checks, CAN, diagnostic faults). • Storage / Production audits (Established program of periodical audits at customer plants NMGR, AVTOVAZ, UAG). • New models launching (7 out of 7 successful projects started; dynamic/static tests at customer plants NMGR, NMISA, NMUK plants; writing the scenarios of testing, calibrations, software updates, troubleshooting). • Customer service (Launched online technical support, more than 10 service campaigns and field fix methods issued on the markets, More than 5 new repair methods implemented, final warranty reduction by 16%), • Warranty (Claims confirmation with dealers/technicians, parts quality, CARs; Issued “Full Memo for Dealers”). • Quality activities (Metrics, 5WHY, Fishbones, 8D, FMEA, Pareto, etc.).
October 2011 September 2013 LLC “Huyndai Motor Manufacturing Rus” Auto Parts and Components (Manufacturing) Quality Engineer / Internal auditor (responsible for Interior&Exterior in Assembly shop) • Internal audits (Started weekly audits for local suppliers; Failure ratio decrease by 27%). • Inspection team control (Issued full set of standards, optimized inspection timing by 37%). • Responsibility area: interior (cockpit module, trim, seats, coverings, linings), exterior (body). • Defects, Corrective actions implementation (Painting, Welding, Assembly shop, Local/Overseas suppliers)
March 2011 September 2011 “Fuel systems” (Supplier of AvtoVAZ) Auto Parts and Components (Manufacturing) Quality Engineer / Internal auditor • Internal audits. • Investigation of defects (Welding, Stamping, Assembly shop).

Edicuation:

St. Petersburg Electrotechnical University, Economy and Management High school diploma, ”Quality management”.

Key skills:

English, Quality&Service, Project management

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