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Experience level:
More than 5 years
Education level:
Secondary
Languages:
English: C1
Serbian: A1
I am an experienced Regional Manager with a strong international background and a proven ability to deliver results through people, structure and accountability. I am highly devoted to my work and motivated by making a real difference, being in an organization where I clearly add value. I am now seeking the right leadership opportunity in Serbia to continue growing at senior level.
• Hiring and training of new store managers
• Responsible for the results of 10 stores across the market.
• Ensuring visual guidelines and company procedures are followed.
• Implementation of new procedures or systems.
• Train teams in client retention, service and sales strategies.
• Ensure weekly hours spent are in line with budget and follow up with the managers.
• Contract negotiations
• Support HR in decision making as well as executing them.
• Provide collection feedback and items to add or take away for next year’s collection.
• Feedback head of planning for internal moves of items to optimize sales.
• Suggest campaigns in order to make slow moving items sell.
• Overlook yearly schedules to ensure peak hours are covered and best practices are followed.
• Structure the days so that time management and tasks are prioritised correctly for best
efficiency.
• Give insight to the Retail manager and CEO about my area and potential challenges as well as
opportunities that might arise.
• Scheduling and Payroll
• Analyze top sellers and arrange visual aspects of the store.
• Product feedback
• P&L and cost control
• Interview and Hiring
• Ensure delegation to supervisors and team to run the operation effectively
• Ensure policies and procedures are followed.
• Responsible for both the commercial and visual aspect of the store, following and executing the latest guidelines, but also playing to the local customer.
• Analyzing and scheduling as per the business needs.
• Identify and build up a talent pool both from internal and external.
• Analyze and give weekly feedback in meetings of internal and external factors for sales, identify missed opportunities and give solutions.
• Set store structure, and ensure sufficient contracts and hours are in line with the business needs.
• Set an example to the rest of the team in terms of store and standards as well as the service being provided.
• Reach set KPI targets as well as building up the CRM base for the store.
• Perform weekly stock counts to safe keep the stock and ensure system is updated for correct replenishment.
• Hold team trainings and ensure product knowledge, latest guidelines, motivation and selling techniques
are high at all times.
• Delegate to keep team development high and time management effective.
• Scheduling and Payroll
• Analyze top sellers and arrange visual aspects of the store.
• Product feedback
• P&L and cost control
• Interview and Hiring
• Ensure delegation to supervisors and team to run the operation effectively
• Ensure policies and procedures are followed.
• Responsible for 9 stores in Stockholm
• Weekly feedback to all departments
• Responsible for all recruitment across the area.
• Reviews and evaluation of all store managers.
• Weekly calls with HR, Finance and Buying departments to raise concern or issues and
come up with action plans.
• Keep relations with partners and raise any concerns from both ways.
• Evaluate the business needs and suggest potential opportunities in terms of locations as well as right collections and stock for all stores.
• Ensuring Hugo Boss standards are met in shop floor and stockrooms across all the stores.
• Ensure the high level of service that is expected in Hugo Boss is met across all stores.
• Calling customers that left reviews thru the CRM, both satisfied as well as
dissatisfied if any, and take feedback as well as solve any situation.
• Build up the CRM and make new loyal customers as well as retention of the old ones.
• Responsible that KPIs and turnover are met.
• Raise concerns and follow up with all SM on the P&L and ensure controllable
costs are kept on an acceptable level.
• Seasonal evaluation of buying, in order to individually tailor the products going in to
different stores based on the sales and success rate of certain items.
• Presentations and suggestions of weekly core hours across the stores, as well as any investment needed, or deduction in order to have a cost effective but smooth operation where turnover is not in danger.
• Ensuring each store has the best team to suit that store and area, internal promotions as well as relocations if needed.
Analysis Drive Sales and KPIs Stock Management People Development Communication Coaching Time Management Motivation Recruitment