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BeeLine GSM Moscow, Russia
Corporate sales associate (12/2016 – up to date)
• Contacting potential business customers that have shown an interest in the company’s telecom products and then selling them communication services. Simultaneous work with 80 companies.
• Developing and implementing effective procurement proposals.
• Actively seeking new accounts in a wide variety of locations. Converting prospects into active clients.
• Making «cold» calls in order to boost a sales funnel
• Attening sales meetings, conferences and events
• Managing elaborate sales processes
• Monitoring sales levels and arising patterns to predict any potential pitfalls.
• Perform manager’s duties during his absence
Achievements:
• Voted sales person of Year 2018, 2020
• Exceeded the sales target for the year by 30%
• Attained 97% customer satisfaction in 2020 and 89% the previous year.
• Established a partnership with the leader of Fitness industry in Moscow – ZebraClub in 2020 year The salesperson of the SME Department by the number of signed contracts in 2021 year.
Mobile TeleSystems Moscow, Russia
Service Specialist (02/2011 – 10/2016)
• Processed all clients’ requests and regulated controversial issues.
• Responded to customers’ queries in a timely and accurate way, via phone, email or chat.
• Identified customers’ needs and helped customers to use specific features.
• Analyzed product malfunctions (for example, by testing different scenarios or impersonating users).
• Monitored customers’ complaints on social media and reached out to provide assistance.
• Followed up with customers to ensure their technical issues were resolved.
• Gathered customers’ feedback and shared it with our Product, Sales and Marketing teams.
• Motivated customers to use the company’s services more.
• Interacted with corporate clients of large businesses for the purpose of preservation, development and retention
• Built long-term partnerships with clients based on professional knowledge and personal communication skills
• Arranged meetings with decision makers on the development of partnership relations with MTS
• Met my goals and objectives on a monthly basis
• Facilitated cross-functional interactions to perform strategic and tactical tasks Achievements:
• Achieved 94% in the customer satisfaction survey July 2016
• Resolved 92% of customers’ complaints without delegating them to a senior manager. Increased additional services sales number to current customers
• Able to identify customer needs and demonstrate features and benefits of any product of company
• Can handle all customer complaints
• Good communication skills – eloquent and persuasive
• Able to deal effectively with all types of stakeholders.
• Maintain a positive relationship with potential customers
• Can work at a steady pace and produce quality work.
• Highly enthusiastic individual who has a strong desire and commitment to achieve both personal and professional goals.
• Punctual and always on time for work.
• Ready to work long time on feet and other harsh circumstances.
St. Petersburg Institute of Foreign Economic Relations, Law. 2014
• Creative and passionate sales professional with over seven years’ experience gained in the telecom field.
• Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service.
• Proven track record in developing and implementing telecom services and communication strategies that achieve expected outcomes.
• Solid background in process development, product quality control and telecom equipment design • Boosted company sales by 30% within a 2-year period by establishing new products and clients
