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Sales manager

Belgrade
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Location:

Belgrade

Birthday date:

07/09/1985

Experience level:

Education level:

Bachelor

Languages:

Russian

English

Serbian

About

I have over 8 years of experience in B2B and B2C sales, strong communication skills, and the ability to build long-term client relationships. I’ve worked with international clients, handling calls and negotiations both in Russian and English. I’m proactive, result-oriented, and confident my sales expertise and language skills will help me succeed in this role.

Work experience

Vending Buduschego
Job: Sales Manager
Managed B2B sales of self-service coffee shop franchises.
Conducted online negotiations with key clients and converted them into sales
Maintained client relationships.
Analyzed sales performance and optimized processes.
Achievement: Exceeded sales targets by 200% within the first 5 months.

Years of work: June 2024 – March 2025

Shkola Programmirovaniya Algoritmika
Job: Sales Manager
Converted warm leads into clients through consultative sales.
Identified customer pain points and provided tailored solutions.
Guided clients through the onboarding process.
Achievement: Achieved 250% of the sales plan within 4 months.

Years of work: July 2023 – June 2024
RB Fashion Brand Client manager
Job: Client manager
Assisting clients in selecting clothing that aligns with their preferences and needs.
Accepting orders via Instagram direct messages or other communication channels.
Maintaining ongoing communication with clients and collecting feedback.
Maintaining a customer database, tracking preferences, and purchase history.
Analyzing customers needs to improve service and product offerings.
Preparing reports on customer feedback, analyzing requests, and suggestions.
Achievement: Improved customer satisfaction rate by 25% through personalized service and prompt issue resolution.
Contributed to a 30% increase in monthly sales by effectively promoting new collections and upselling.

Years of work: March 2022 – June 2023
Sales Manager
Job: Sales Manager
Proactively expanded the client base through outreach and negotiations.
Advised clients on product offerings and ensured timely order fulfillment.
Participated in professional exhibitions and training seminars for cosmetologists.
Achievement: Consistently met and exceeded sales targets, achieving 100%+ of monthly sales goals for 12 consecutive months.

Years of work: February 2021 – February 2022

Edicuation:

Vladivostok State University
Faculty: Service and Design
Specialisation: Management
Graduation year: 2007
Vladivostok State University
Faculty: Institute of Pedagogy and Linguistics
Specialisation: Translator in the field of professional communication
Graduation year: 2005

Key skills:

8+ years of experience in sales, client relationship management, and business development.
Proven ability to build long-term partnerships, expand client bases, and consistently exceed sales goals.
Expertise in consultative sales, needs analysis, and solution-based approaches.
Skilled in conducting online negotiations and delivering tailored solutions to drive sales.
Handling customer complaints.
Customer satisfaction improvement.
Skilled in CRM systems (AmoCRM, Bitrix24) and data-driven decision-making.
Strong negotiation and communication skills, ensuring high conversion rates.

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