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Sales Manager

Belgrade
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Location:

Belgrade

Birthday date:

06/01/1989

Experience level:

Education level:

Incomplete higher

Languages:

Russian

English

About

The most versatile person, quickly learn different directions. Hobbies-Business, repairing hours and assembling hours to order. At the moment, I am a commercial director and part -time owner of a cafe on the island of Phuket in Thailand.

Work experience

LLC "Panda Lift"
Job: The head of the service department
Creation of the department from scratch, set and training of employees, conduct negotiations and meetings from
customers in Russia and abroad, work with suppliers in Russia and abroad, signing
contracts and maintaining all stages of a transaction with customers. Support of the department, purchase of cars,
tools and consumables.
7 people are subordinate.
Years of work: February 2021 – February 2024
LLC "Panda Group"
Job: Head of Sales Department
Hiring and training employees, development of KPI, interaction with other departments in
Companies, participation in complex meetings and negotiations together with the manager. In subordination
3 people.
Years of work: August 2019 – February 2021
LLC "Panda Lift"
Job: Sales Manager
Processing incoming calls and applications from the site, from social networks and from partnerships. Making them
In the CRM system. Identification of the needs of the client. Preparation and sending of a commercial offer.
Drawing transactions from the first contact to signing the contract.
Years of work: November 2017 – August 2019
HILTI Distribution Ltd
Job: Technical Consultant Hilti Center
Management of the store, in subordination of 2 people, consultations, the selection of tools for the client, depending on his tasks at the construction site,
Training in the use of product, sale. Design and sending the tool to
Service center. The solution of organizational issues related to the work of the store. Order
goods and control of stocks in the store. Work in the SAP program. Work with a cash register and
terminal for payment by bank cards. Preparation of documentation for legal
persons. Solving conflict situations with customers. Preparation and organization of "Days of Open
Doors ”in the store and sales.
The whole store was issued by me from the first day of work. Arrangement of furniture,
Layment of goods, layout of goods by groups, laying out goods for additional and cross sales.
Years of work: January 2014 – March 2016
HILTI Distribution Ltd
Job: Customer Working Specialist
Consulting clients by phone. Solving conflict situations. The selection of the tool for the tasks of the client. Sale of tools. Preparation of documentation.
Years of work: August 2012 – January 2014

Edicuation:

International Academy of Business and Management
Faculty: Interior design
Specialisation: Interior design
Graduation year: 2009

Key skills:

Administration, Bitrix24, Adobe Photoshop, ERP,
Client orientation, accuracy and attentiveness to details,
Organizational skills, business correspondence,
Work with customer complaints, sales skills, customer advice,
Retail trade, SAP, direct sales, work in the team,
Customer -orientation, conclusion of contracts,
Sales development, CRM, B2B sales, B2C sales, consulting sales,
Settlement of conflicts, customer support,
Assessment of customer needs, maintenance of the client base,
Mentoring, the leadership of the collective.

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