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Сashier, Consultant, Technical Support Specialist

Belgrade , Novi Sad, Serbia
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Location:

Belgrade , Novi Sad, Serbia

Birthday date:

27/02/1999

Experience level:

Education level:

Incomplete higher

Languages:

Russian - Native

English - intermediate

Serbian - beginner

About

Work experience

AcordPay
User Technical Support Specialist

-Consulting users or partners through written inbound support;
-Working with scripts;
-Collaborating with colleagues from related departments;
-Finding solutions to client issues;
-Entering data into the system;

February 2023 – October 2024

Monetka
Universal Sales Assistant

-Working in the sales area;
-Receiving goods;
-Merchandising;
-Operating the cash register;
-Consulting guests;
-Resolving conflict situations;

February 2022 – December 2022

SberMarket
Call Center Operator

-Handling incoming calls;
-Making outgoing calls;
-Providing information about the company’s products and services;
-Informing clients about new services or promotions;
-Resolving client inquiries;
-Providing feedback to clients;
-Managing communication in chats;

October 2021 – January 2022

Pyaterochka
Universal Sales Assistant

-Working in the sales area;
-Receiving goods;
-Merchandising;
-Operating the cash register;
-Consulting guests;
-Resolving conflict situations;

April 2021 – August 2021

Edicuation:

Studied at the Faculty of International Economics, LiGongDaXue Institute, Zibo, China.

Key skills:

Troubleshooting;
Customer Satisfaction;
Customer Experience;
Online Support;
Technical Support;
Communication;
Teamwork;
Stress tolerance;
Goal-oriented;
Quick learner;
Advanced PC user.

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