Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: Native
English: B2
Serbian: A1
Highly organized and results-driven Account Manager with nearly 3 years of experience in B2B sales, client relations, and team leadership. Skilled in lead generation, cold outreach, and onboarding processes. Proven ability to increase sales and build effective workflows.
Conducted lead generation and client outreach
Created and managed cold outreach campaigns via Telegram
Designed and implemented onboarding processes
Handled inbound requests from the website and Telegram
Built B2B client management workflows
Supervised and developed a team of account managers
Led a team of account managers and optimized client management processes in the B2B sector
Developed and executed lead generation strategies
Created and launched cold outreach campaigns via Telegram
Increased sales from $200,000 to $2.5 million within one year
Handled inbound leads from website, Telegram bot, and LinkedIn
Created and implemented customer onboarding workflows
Maintained reports in Google Sheets, CRM systems, and HubSpot
Managed the CEO’s LinkedIn presence
Handled property listings,
Communicated with potential tenants,
Arranged viewings,
Prepared lease agreements,
Coordinated maintenance.
Ensured timely rent collection and resolved tenant issues promptly.
Handled incoming calls and proactively contacted potential customers to promote and sell quest experiences
Welcomed and guided guests, ensured smooth game flow and high-quality customer service
Managed bookings, processed payments, and maintained schedule accuracy
Prepared game rooms and props before and after each session
Resolved customer issues and ensured a positive and memorable experience
Promoted additional services and special offers to increase sales and client retention
Provided client support, assisting with administrative issues and inquiries
Coordinated with external contractors to ensure smooth operations
Reviewed and processed documents for management approval
Supported the organization and delivery of the educational process
Handled incoming and outgoing calls, managed business correspondence
Maintained and updated records in the CRM system
Ensured a clean and organized office environment, including scheduling cleaning services
Lead Generation Team Leadership Client Relations Sales Strategy Creativity Adaptability Organizational Skills Communication Time Management