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Social media menagement

Krusevac
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Location:

Krusevac

Birthday date:

07/12/2001

Experience level:

0-1 year

Education level:

Incomplete higher

Languages:

English: C1

Serbian: Native

About

Motivated and responsible professional with strong communication skills and a background in English language studies. Experienced in customer support and working with clients. Detail-oriented, reliable, and eager to grow professionally in dynamic environments.

Work experience

Customer Service Representative

Mebit DOO Lopas

February 2025- March 2025

Provided professional customer support via email.
Resolved client inquiries efficiently and maintained high customer satisfaction.
Handled complaints and offered appropriate solutions in a timely manner.
Maintained accurate records of customer interactions.
Demonstrated strong communication skills and problem-solving abilities.
Worked in a fast-paced environment while meeting performance targets.

Education:

University of Niš

Faculty: Faculty of Philosophy, University of Niš

Specialisation: English Language and Literature

Graduation year: 2026 (Expected)

Key skills:

Social Media Management

Content Creation

Copywriting

Digital Communication

Basic Canva / Content Design

Community Management

Advanced English (C1/C2) – written and spoken

Customer Support & Client Communication

Strong Communication Skills

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