Experience level:
0-1 year
Education level:
Vocational secondary
Languages:
Russian: Native
English: A1
Serbian: A1
Promotion of goods and services through phone calls. The job is to actively interact with customers in order to convey the value of the product, to interest the interlocutor and lead him to the necessary action.
Telephone sales: offer products and services, talk about their advantages, answer customer questions, and help find the right solution.
Consultations: if the client is interested in the product or service, but is in doubt, explain in detail all the nuances, help to dispel fears and find an option.
Working with the customer base: clarifying and updating information about customers, taking into account their preferences and finding out which products they are interested in.
Conducting surveys and questionnaires: to determine the level of customer satisfaction or to test new offers.
Dealing with objections: adapt the conversation, select arguments that can change the client’s mind and lead to a deal.
Working with patients.
Organizing patient reception. Greeting visitors, helping to fill out documents, creating medical records, preparing the workspace fDocumentation
Maintaining an electronic patient database. Entering and updating information about patients, their treatment and medical history.
Working with medical records. Ability to quickly find the required record, ensure its relevance and completeness.
Control over document deadlines. Timely updating of medical certificates, licenses and other important documents.
Recording and archiving of documents.or doctors.
Serving visitors. Greeting patients, answering their questions, providing information on the cost of services and treatment conditions.
Working with the schedule. Coordinating the working hours of doctors and medical staff, optimizing patient reception to prevent overloads and delays.
Reminders of visits. Use phone calls or automated notification systems.
Finance
Control over the clinic’s finances. Includes accepting payments from patients, bookkeeping, and generating financial activity reports.
Invoicing and monitoring payment for services.
Recording services and financial transactions.
Cooperation with the accounting department to ensure financial transparency.
Staff
Coordination of work of doctors and nurses. Providing them with information about patients and their schedules.
Distribution of tasks among staff. Ensuring optimal workload and adherence to work schedules.
Training staff in clinic procedures and protocols.
Collecting feedback from clients and staff, analyzing problems and finding ways to solve them.
Technical skills
Working with office programs (MS Office, Google Workspace).
Basics of working with CRM systems (Bitrix24, AmoCRM).
Skills in working with e-mail and calendars.
Basic knowledge of 1C:Enterprise for accounting.
Personal qualities
Organized and attentive to detail.
Punctuality — meeting deadlines and completing tasks accurately.
Responsibility — willingness to take responsibility for assignments and decisions.
Stress resistance — the ability to maintain efficiency in stressful situations.
Ability to multitask.