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Experience level:
Education level:
Vocational secondary
Languages:
Russian: Native
English: B1
Serbian: A1
Provided remote technical support for restaurant automation solutions based on the iiko platform.
Deployed and configured Linux-based POS terminals (kiosks): OS installation, environment setup, system launch.
Connected and configured peripheral equipment: fiscal registers, scanners, payment terminals.
Configured and diagnosed network interactions (LAN, TCP/IP, device connections). Resolved incidents related to hardware,
software, and the network.
Analyzed logs and identified the causes of failures (troubleshooting, root cause analysis). Worked with the ticket
system: processing, prioritizing, escalating, and closing incidents. Used remote access and diagnostic tools to
provide customer support.
I was involved in the implementation and support of iiko-based solutions for restaurants and chain clients.
Technologies and tools:
Linux, TCP/IP, DHCP, DNS, VPN, POS systems, hardware diagnostics, troubleshooting, SSH, basic Linux CLI commands
Visual and dimensional inspection of welds for compliance with standards and design documentation.
Conducting capillary testing.
Managed an IT infrastructure consisting of 300 user machines, ensuring the smooth operation of workstations.
Configured and maintained the Dahua and Trassir video surveillance systems, ensuring security monitoring of the facility.
Resolved first- and second-line incidents.
Maintained servers, AD, DHCP, and backup systems (Veeam, manual). Configured and administered video
surveillance systems (Dahua, Trassir).
Ensured network security and access control, minimizing the risk of data leaks.
Set up a backup system, which reduced data recovery time by 50%.
Participated in service migrations and implemented security policies. Maintained
documentation for networks, servers, and access controls.
Managed a team: allocated resources to improve efficiency.
Managed an IT infrastructure consisting of 100 workstations and 60 terminals for waitstaff,
ensuring their uninterrupted operation.
Set up a fault-tolerant infrastructure on Windows Server 2016 and Linux. Automated backups and
accelerated data recovery by 40%. Implemented monitoring to speed up diagnostics and troubleshooting.
Provided user support (200+ users) and trained staff.
Managed the operation of cash registers, receipt printers, and POS equipment.
• Internet service provider
Telecommunications, communications
• Fiber-optic communications
• Fixed-line communications
• Mobile communications
IT specialist with experience in system administration and technical support (3+ years).
Worked with infrastructure supporting up to 300 users: Windows Server (AD, DHCP, DNS), Linux, networks, and
hardware.
I have experience deploying and supporting POS systems (iiko) on Linux, configuring peripherals, and troubleshooting
hardware, software, and network issues.
I work with logs, monitoring, and backups, and I can quickly identify and resolve the causes of failures.
I am currently in Serbia and am open to remote work and relocation.