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Specialist of customer support

Belgrade
You can open access to the talent’s contacts for only 5 euro!

Location:

Belgrade

Birthday date:

18/08/1994

Experience level:

Education level:

Магистр / Master

Languages:

About

You can call me Sasha. I am very forward-looking and fast-learning. I like interdisciplinary work in a friendly team. I am not afraid of difficult tasks. Always ready for something new. I can easily learn what I didn’t know yesterday. I have a lot of experience in customer support and computer components. I like what I do.

I also like cars and hiking and games

Work experience

-Tinkoff -Sales Manager of banking product -Active sales, telephone conversations with company representatives, sale of bank services and offer to creat bank account, incoming applications (warm sales), cold calls, presentation of company advantages, assistance to legal entities with documents for opening an account, planning of a convenient time and place of meeting with the representative for signing of documents – 9am – 18pm
-Staffix -Specialist of customer support – Processing incoming requests from existing clients on product (program) issues. Data entry into the FMS. Timely advise the customer. Check electronic signatures. Connect remotely for fault detection. Check the electronic workflow settings. Fix bugs yourself or pass next support line. -9am – 18pm
-Sipuni -Specialist of customer support -Consultation on the company’s products; gathering information about the situation the user has encountered; accurate assessment of the condition of his devices, acoints and other products used by him; assistance in configuring IP telephony devices ( via remote access via AnyDesk or chat/tel. link); configure integration with crm systems. Line status monitoring in VoIP-monitor, reading server exchange logs. Work in graylog. Setting/creat up personal communication lines on pbx. -9am – 18pm

Education:

-Russian State University of Justice -Law -Criminal law -2016
-Voronezh, Russia State University -Law -Criminology -2018

Key skills:

Reading logs, api, IP telephony, tcp/ip, hardware setup, cisco, node.js, communication, dns, sql, sip, service desk

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