Experience level:
More than 5 years
Education level:
Bachelor
Languages:
My name is Muhammed Raiyan, and I am writing to express my interest in any suitable job opportunities. I have over 10 years of professional experience working with Indian, U.S., Australian, and Saudi-based organizations in various roles such as Accountant, Warehouse In-Charge, Office Administrator, Customer Support Professional, and Store Keeper.
I am a dedicated and detail-oriented individual with a strong background in office management, inventory control, customer handling, and financial recordkeeping. Over the years, I have developed a well-rounded skill set that allows me to adapt easily to different work environments and contribute effectively from day one.
Key Highlights of My Experience:
10+ years in accounting, administrative, and customer support functions
3.5 years of experience in warehouse and inventory operations
Proficiency in tools like QuickBooks, Xero, ERP Injazaat, Rental Car Manager, and Microsoft Office Suite
Strong communication and problem-solving abilities
Experience working remotely and collaborating with international teams
Ready to relocate and available for immediate start
I have attached my updated resume for your review. I would greatly appreciate the opportunity to connect and discuss any roles that match my experience and skill set.
Thank you for your time and consideration. I look forward to hearing from you soon.
Warm regards,
Muhammed Raiyan
Email : chandamuhammedraiyan@gmail.com
DUTIES & RESPONSIBILITIES:
• Managing and reconciling transactions in QuickBooks, including bank, credit card, and PayPal accounts.
• Experienced in using Xero, MYOB, and QuickBooks accounting software.
• Posting Bills & Invoices in Quickbooks, Xero and MYOB
• Recording Bill payments and customer payments received.
• Preparation Bank Reconciliation Statements.
• Matching Single or multiple Bills/Invoices using online banking feeds.
• Updating Payroll Journal & preparing Payroll reconciliation.
• Performing Accounts Payable (AP) Reconciliation.
• Handling Accounts Receivable (AR) Reconciliation.
• Preparing customer invoices in Xero.
• Generating GPS tracking reports for customers.
• Updating vehicle registration numbers for customer records.
• Preparing weekly trip reports in Google Sheets.
• Creating NSW toll payment sheets in Excel.
• Drafting emails related to GPS issues.
• Sending additional kilometers updates to respective agents via Podium software.
• Managing emails and organizing the inbox efficiently.
• Scheduling appointments and managing calendars
• Performing data entry, record-keeping, and managing contact lists.
• Providing timely and professional customer support.
Developed and conducted SaaS product tutorials for clients and internal teams, enhancing user adoption and proficiency with the rental management software.
Delivered training sessions, helping employees and clients maximize the software’s features and improve operational efficiency.
Created user guides and tutorials, simplifying complex SaaS processes and ensuring a seamless onboarding experience for new users.
• Guiding customers in effectively using products or services.
• Identifying and troubleshooting technical or operational issues.
• Escalating complex problems to the appropriate department when needed.
• Responding to customer inquiries via email, chat, or phone.
• Handling customer complaints resolving issues and following up on customer
feedback
Maintain accurate records of incoming and outgoing stock.
Monitor stock levels and reorder supplies when necessary.
Inspect deliveries for damage or discrepancies.
Ensure proper documentation during receipt and dispatch of materials.
Organize storage space efficiently to optimize space and accessibility.
Label and store items in designated areas.
Supervise store staff and assign daily duties.
Ensure compliance with safety and operational procedures.
Inventory & Store Management
Skilled in organizing, tracking, and maintaining accurate inventory records.
Experience in managing warehouse operations, stock audits, and space optimization.
Accounting & Financial Reporting
Proficient in accounting software such as QuickBooks, Xero, MYOB, and ERP systems.
Capable of preparing ledgers, handling accounts payable/receivable, and reconciling bank statements.
Office Administration
Experienced in managing daily office operations, scheduling, correspondence, and document control.
Strong organizational and time-management abilities to support team efficiency.
Customer Support & Communication
Excellent verbal and written communication skills to handle client inquiries and resolve issues effectively.
Professional experience in providing virtual assistance and remote support to international clients.
Team Coordination & Supervision
Able to supervise and delegate tasks to store or warehouse staff.
Experience in coordinating with logistics, procurement, and senior management teams.