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Support agent

Kaliningrad, Russia
You can open access to the talent’s contacts for only 5 euro!

Location:

Kaliningrad, Russia

Birthday date:

27/07/1996

Experience level:

3-5 years

Education level:

Master

Languages:

Russian: Native

English: C1

About

Work experience

Customer support agent

Joom, international e-commerce app with 25 million monthly active users

January - May 2025

Chat-support in German, English and Russian. Praised for the client-oriented approach even in difficult cases, i.e. dealing with aggressive users, and quickly learning and carefully following the instructions.

ESL tutor

Self-employed

since 2023

More than 20 students from 6 countries (Russia, Uzbekistan, Kazakhstan, Israel, Finland, Czechia). Exclusively positive feedback. Successful preparation to IELTS and interviews. Managing a book club.

Librarian (IT-department)

Kaliningrad Regional Scientific Library

September 2020 - September 2023

Filming and video editing. Managing the YouTube-account of the library (doubled the number of subscribers). Graphic design. Technical support of librarians and readers. Event-management. Reading my own lectures on literature.

Education:

IKBFU

Faculty: History

Specialisation: Digital Humanities

Graduation year: 2020

Key skills:

Helpdesk, Google Sheets, databases, SQL. Client-oriented, patient, a quick learner, a team player.

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