Experience level:
More than 5 years
Education level:
Higher
Languages:
Russian: Native
English: C1
Serbian: C1
• 16-year experience in logistics in the largest international companies supporting my customers at the highest level and generating customer loyalty • 12-year experience in sales and business development including communication with the customers at senior/top management level on the stage of negotiations and 3 years of supervision and compliance control of the sales executives (5 team members).
• Monitoring, analysing, evaluation of cross-border logistics trends
• Projects and tenders supervision
• Key account management
• Designing, implementation and development of the unique system of document management for key customers according to the specific clients’ requirements.
• Sourcing and recruitment of freelance translators out of Russia for involvement in the several special projects for the international customers of the agency
• Working to tight deadlines and successful involvement of the needed professionals in a timely manner; detecting completely new resources for finding the needed specialists.
• Prospecting and acquisition of the new customers. Organization of high-level communication with the customers at senior management level
• Business development of the current customers, key account management
• Supervision and compliance control of the sales executives to deliver new profitable business (5 team members). Development of the training system for new team members (induction)
• Project and power management of introduction of CRM-system: description of business processes specific for the company and their automation; monitoring and evaluation of the effectiveness of the system use; improvement of the system reliability and performance
• Projects and tender supervision
• Achievement of the individual targets in terms of orders and under the terms of margins set by the company.
• Prospecting and acquisition of the new customers; management and development of the assigned Field Sales Territory (198 existing customers)
• Successful achievement of individual targets in terms of orders and under the terms of margins set by the company
• Co-ordination with the company departments in case of substandard situations as per customers’ requests and finding the solutions quickly and effectively.
• Incoming customers’ calls: advising on estimated shipments and dispatching of bookings for pick-up. Proactive sales of value-added services. 100% call quality monthly and meeting the sales targets.
• Shipment status monitoring, delivery arrangements and monitoring after customs release. Handling of contentious issues raised by consignor / consignee and dealing with substandard situations en-route to the destination point. Requests resolution. The Best Advisor of the Month – on repeated occasions; performance exceeds the expectations in compliance with the annual personnel appraisal.
• Strong commitment and client-centeredness • Excellent communication skills and strong negotiating abilities • Leadership • Great team player as much as a sole worker, highly organized, responsible even if working remotely • Commitment to results • Excellent analytical skills • Strong attention to details • Permanent self-cultivation and ability to put the new knowledge to use.