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Support Specialist

Novi Sad
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Location:

Novi Sad

Birthday date:

08/08/2025

Experience level:

3-5 years

Education level:

Bachelor

Languages:

Russian: Native

English: B2

About

Customer-oriented support specialist with strong communication skills, attention to detail and a structured approach to problem-solving. Experienced in working with users and handling multiple requests. Motivated to grow in support and contribute to a reliable team.

Work experience

Photographer

Freelance (Photography)

2019 - present

Worked directly with clients: clarified requirements, managed
expectations and deadlines
Organized projects from initial request to final delivery
Handled feedback and resolved issues during the process
Selected and retouched photos in programs Photoshop, Lightroom and
Capture One

English and German teacher

Freelance, School

2020 - 2022

Explained complex information in a clear and structured way
Worked with people of different ages and backgrounds
Developed strong communication, patience and responsibility
Handled challenging situations and maintained a positive atmosphere

Reportage photographer

Children’s linguistic camp «Submarine Camp»

2020 - 2022

Worked as part of a team during events and daily activities
Assisted in organizing events and daily operations
Delivered photo and video content

Team leader

Children’s summer camp «Romance»

2019 - 2019

Coordinated group activities and daily routines
Ensured safety and compliance with rules
Resolved conflicts and unexpected situations
Took responsibility for group results and well-being

Education:

Linguistics University of Nizhny Novgorod

Faculty: Linguistic

Specialisation: Theory and methods of teaching foreign languages ​​and cultures

Graduation year: 2022

Key skills:

Customer communication and problem-solving
Attention to detail
Ability to follow processes and instructions
Stress resistance and multitasking
Fast learner
Microsoft Office
Knowledge of digital tools (Adobe Photoshop, Lightroom, Capture
One, Figma, CapCut)