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Support Specialist

Belgrade
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Location:

Belgrade

Birthday date:

15/07/1995

Experience level:

More than 5 years

Education level:

Incomplete higher

Languages:

Russian: Native

English: C1

About

Work experience

Internal Helpdesk Specialist

Just AI

From Sep. 2023 till Sep. 2025

Lead the new helpdesk infrastructure, after moving from outsourcing company.
– provide full technical support to employees in office and remote
– provide IAM access and audit to internal services
– serve hardware and cloud servers and services on them used conpanywide (Jira,Gitlab,MS Office,Exchange,confluence,etc.)
– Research and order suitable tech for employees
(Laptops, headsets, mouses)
– Automate routine with bash,python,ansible, gitlab ci.

Education:

Didn’t have

Key skills:

Careful listening, everyday self-improvement

Jira, Confluence, MS 365, Azure, AWS
Ansible, Docker, prometheus, Grafana
And learning Kubernetes and Terraform

All these instruments i’m using and integrating in systems for everyone comfort.

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