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Experience level:
More than 5 years
Education level:
Bachelor
Languages:
Russian: Native
English: B2
I’m a young and creative Team Leader who is ready to elevate your team to the next level.
Manage daily operations and staff schedules.
Communicate effectively with customers and team members.
Organize educational and recreational activities for children.
Respond to customer inquiries via chat and email.
Assist users with account and payment-related issues.
Maintain high levels of customer satisfaction in a fast-paced remote environment.
Resolve complex technical issues to ensure user satisfaction.
Collaborate with development teams (QA/CRM) to report and track bugs.
Communicate with VIP and Payment Departments to ensure timely issue resolution.
Close communicate with game providers and aggregators.
Provide guidance to users on troubleshooting and system navigation.
Conduct onboarding for new employees, introducing them to company culture and processes for a smooth transition.
Analyze and improve KPI performance for the team to ensure continuous operational excellence.
Represent the team during video conferences with international colleagues and cross-functional team.
Maintain direct communication with the Head of Support and Support Managers to coordinate priorities and agree on key objectives.
Monitor my team members’ mistakes and work with them to solve problems and improve their effectiveness.
I’m an enthusiastic and detail-oriented support specialist and team leader with over 8 years of experience in customer and technical support. Skilled in communication, problem-solving, and providing exceptional user assistance, as well as leading the team to achieve goals and results. Experienced in remote collaboration and multitasking in a dynamic and evolving gaming environment.