I have over 4 years of experience working as an L2 Technical Support Specialist in a fast-paced, enterprise environment. In this role, I support retail and restaurant systems across the US market, assisting field technicians with software installations, troubleshooting hardware and system issues, and ensuring smooth operations.
My responsibilities include remote system support, data accuracy checks, coordinating with multiple teams, and maintaining detailed documentation. I regularly work with tools such as Microsoft Excel, Office 365, remote desktop systems, and internal platforms to manage tasks efficiently.
I am experienced in handling structured data, organizing information, and following precise procedures, which makes me well-suited for data entry and administrative support roles. I am detail-oriented, reliable, and comfortable working independently in remote environments.