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Tech Support

Belgrade
Added: 28.04.2026
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Location:

Belgrade

Birthday date:

28/08/1995

Experience level:

3-5 years

Education level:

Incomplete higher

Languages:

Russian: Native

English: B2

About

I am a software engineer with a strong background in technical support, troubleshooting, and customer assistance, experienced in software development, business automation, and project management

Work experience

Developer Tech Support Engineer (L2)

Huawei

Worked in a team responsible for mobile apps publication support.
I assisted third-party developers in adapting their mobile applications to seamlessly integrate with the Huawei ecosystem.
As a collaborative team effort, we designed and released an Android app on the App Gallery.

Integration Project Manager

Automation Studio Grape24

I was responsible for several integration projects centered around a multi-component online collaboration, automation, and marketing software platform Bitrix24.
Authored technical specifications and oversaw the configuration and integration processes.
Provided training to employees on how to effectively utilize Bitrix24, created a comprehensive video course for their benefit.

Software Developer

Research&Engineering Center

Developed a Swing-based thick client for complex calculations.
Integrated math algorithms for stellar recognition and angle estimation.
Significantly improved readability of legacy code.
Created a new tool from scratch.
Took part in a mentoring program, engaging in code reviews and
providing constructive feedback.

Software Developer

Scientific Center for Robotics

Designed and built a brand-new Android app utilizing the DJI SDK as the
primary library.
Created comprehensive documentation that explains how to use the app.
Provided the customer with the app and demonstrated its operation.
Initiated and orchestrated Scrum-based development within my team
which allowed us to deliver key results on time.
Conducted experimental studies of an underwater robot.
Improved software based on C, C++ and Qt.
Drafted technical specifications based on findings from experiments.

Tech Support

SkyNet

Was responsible for L2 customer tech support
Solved a lot of Internet connection issues

Education:

Moscow Institute of Physics and Technology

Faculty: General and applied Physics

Specialisation: Optics

Key skills:

Teamwork, Empathy, Active listening, Documentation skills, Mentoring Writing specs, Task management Jira, Confluence, Bitrix24, Redmine, Slack Docker, Jenkins Java, SQL, shell Tilda