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Experience level:
1-3 years
Education level:
Incomplete higher
Languages:
Russian: Native
English: B2
Serbian: A1
Technical Support Specialist with ~3 years of experience in technical and customer support for software
products. Experienced in handling user requests, investigating issues, analyzing logs, and collaborating with
development and QA teams. Strong communication skills, attention to detail, and solid understanding of
client-server systems and applications. Passionate about games and delivering high-quality player support
experiences.
– Handling user and system issues; reproduction and documentation of problems.
– Log analysis and issue investigation in application and client-server environments.
– Collaboration with developers and QA teams; verification of fixes and solutions.
– Processing user requests and resolving issues in a ticket-based support environment.
– Handling complex and escalated user issues in a high-load support environment.
Core skills:
– User request handling and communication
– Issue investigation and troubleshooting
– Bug and issue documentation
– Log analysis
– Understanding of software and application behavior
Technical Skills:
– SQL (basic queries: SELECT, WHERE, JOIN)
– Client-server architecture (basic understanding)
– Jira (task creation, workflows, labels)
– Linux (basic server administration, beginner/intermediate level)