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Experience level:
More than 5 years
Education level:
Master
Languages:
Russian: Native
English: B1
Serbian: A1
• Led operational planning for flight and cabin crews
• Coordinated teams in 24/7 mission‑critical operations
• Managed high‑pressure situations with strict deadlines
• Improved internal processes and coordination workflows
• Planned and managed project scope, timelines, and task prioritization
• Assigned tasks to cross-functional teams and monitored execution
• Conducted quality assurance reviews and validated deliverables
• Coordinated frontend-related tasks and ensured UI/UX consistency
• Oversaw SEO-related activities and implementation
• Prepared progress reports and presented results to clients
• Acted as a point of contact between the team and customers
• Provided L1/L2 technical support for telecom services
• Troubleshot VoIP, SIP, and network‑related incidents
• Assisted with incident documentation and reporting
• Communicated with customers and internal teams during outages
• Supported VoIP and telecom services in production environments
• Investigated SIP signaling issues and call quality problems
• Performed log analysis and initial root cause investigation
• Monitored systems and responded to alerts and incidents
• Worked with internal teams to escalate and resolve issues
• Followed SLA and incident response procedures
VoIP / SIP troubleshooting (registration, call setup, one‑way audio, drops)
Incident management (L1–L2)
Monitoring and alert handling
Log analysis and root cause investigation
Basic Linux administration
Cross‑team communication and escalation