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Experience level:
1-3 years
Education level:
Vocational secondary
Languages:
Russian: Native
English: C1
I’m a detail‑oriented professional with experience in system analysis and technical support. I enjoy identifying and resolving technical issues, following structured procedures, and writing clear documentation. In previous roles, I maintained documentation, tested system behavior, monitored for anomalies, and collaborated with stakeholders and cross‑functional teams. I’m comfortable troubleshooting step by step, prioritizing tasks under pressure, and communicating clearly with both users and internal teams. I’m experienced at triaging incoming requests, documenting solutions clearly, and knowing when to escalate complex issues. I’m currently seeking a Technical Support Specialist role where I can apply my analytical mindset and process‑driven approach to help users and maintain system reliability. Recently relocated to Serbia. Can work both day and night shifts. Employer support with work and residency permits appreciated.
– Collaborated with internal teams to clarify business requirements and system behavior, helping resolve API‑related questions and inconsistencies.
– Provided third-line technical support
– Monitored API responses and identified irregularities, proactively flagging potential issues before they impacted users.
– Created and maintained clear technical documentation and acceptance criteria, enabling faster issue diagnosis and smoother handoffs between teams.
– Supported users and stakeholders by analyzing data streams for anomalies, missing values, and inconsistencies, then communicating findings clearly to non‑technical teams.
– Built and maintained a centralized knowledge base in Confluence, improving team response times and reducing repeated questions.
– Worked directly with user and business requirements, translating them into actionable checks that helped ensure data reliability and system trust.
– Assisted students with database design and integration questions, breaking down technical concepts into clear, step‑by‑step guidance.
– Monitored academic work for policy compliance, addressing issues diplomatically and documenting resolutions consistently — similar to handling support tickets with clear outcomes.
– Acted as the primary point of contact for stakeholders and team members, clarifying requirements, resolving blockers, and ensuring timely updates.
– Managed the full project lifecycle with a focus on user needs — gathering feedback, documenting solutions, and delivering a reliable document management system.
– Led a team of six, facilitating daily coordination and conflict resolution to keep work on track and maintain clear communication with all parties.
– Ticketing & triage (prioritizing requests, escalation workflows) – Documentation & knowledge bases (Confluence, technical specifications, user documentation and FAQ) – System monitoring & anomaly detection (custom scripts, irregularity identification) – SQL and No-SQL databases (complex queries, joins, aggregations, data extraction) – API & testing tools (Postman, API response validation, log analysis) – Scripting for automation (Python, C# for data cleaning and anomaly detection) – System analysis & data validation – Process adherence (technical specifications, acceptance criteria) – User training and software onboarding – Attention to detail – Multitasking and performing under pressure – Clear cross‑functional communication (users, developers, stakeholders)