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Technical support – System Administrator

Belgrade
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Location:

Belgrade

Birthday date:

02/06/1998

Experience level:

Education level:

Bachelor

Languages:

English - C1

Russian - Native

Dutch - Beginner

About

Versatile Tech support and Systems Engineer
with 5+ years of experience in designing an
implementing automation solutions, managing
high-availability systems, and optimizing IT
operations.
Proficient in Python, Selenium, and AI-driven
tools, with a proven track record of reducing
downtime, streamlining workflows, and
improving system efficiency.
Adept at leveraging cutting-edge technologies
to deliver scalable solutions in Agile
environments while maintaining robust security
and infrastructure reliability.

Work experience

Technical Support Specialist T2
Lightspeed
04/2020 12/2021 Tbilis

Resolved 500+ critical technical issues with a 90% custome
satisfaction rate

Streamlined bug reporting and troubleshooting processes through
effective collaboration with development teams

Created technical documentation that reduced recurring support
tickets by 15%

Managed complex escalated cases and implemented solutions to
prevent future occurrences

IT support
Better Collective
01/2019 12/2019 Netherland

Led critical incident resolution and escalations from T1/T2 teams,
maintaining 95% SLA compliance

Created technical documentation and knowledge base articles,
reducing repeat incidents by 40%

Developed automated troubleshooting scripts, cutting system
downtime by 30%

Managed high-priority customer escalations and coordinated cross-
functional response teams

Automation Engineer
Small Giants
10/2022 12/2023 Netherland

Designed and implemented comprehensive test automation
frameworks for trading platforms and CRM systems using Selenium
and Python

Developed and executed API testing strategies using Postman,
ensuring robust integration testing coverage

Collaborated with cross-functional teams in an Agile environment to
optimize testing processes and improve product quality

Created automated regression test suites that reduced testing time
by 60% while increasing coverage

System Administrator
Interlox Ltd
07/2021 07/2022 Netherland

Engineered and maintained high-availability Linux infrastructure with
99.9% uptime achievement

Developed Python and Bash automation scripts that reduced system
maintenance overhead by 75%

Implemented comprehensive monitoring solutions that decreased
incident response time by 40%

Established and maintained security protocols and system hardening
measures across the infrastructure

Al Content Specialist & Sys Admin MST Digital agency 11/2023 Present Mosco Developed automation software for account management using computer vision and LLM technologies Designed scalable digital marketing campaigns using Stable Diffusion models Managed deployment and monitoring of browser-based automation tools Implemented AI workflows for training and optimizing models, improving efficiency by 25%

Edicuation:

Bachelor
Hanze University of Applied Science
01/2020 12/2020 Groningen, Netherland
Design, Multi-Media Design

Key skills:

Adobe Suit Agile Airflow
Apache API API Testing
Azure Bash Centos
Computer Vision CRM Docker
Integration Testing ITIL ITSM
Linux Nginx Stable Diffusion
Flux 1.0 ComfyUI Postman
Python Selenium Shell Scripting
System Integration Unix Jenkins
CI/CD Ansible AWS
Kubernetes Zabbix PowerShell
GitLab

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