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Experience level:
More than 5 years
Education level:
Languages:
Russian: Native
English: C1
Serbian: A1
Specialist in project documentation with 7+ years’ experience in research industry, IT environment.
Experienced in creating structured documentation, project management and cross-functional collaboration.
Successfully performed in fully remote teams ensuring strict deadlines and regulatory standards.
Interested in development as Technical Writer, Product Documentation Specialist.
Key responsibilities:
– Maintaining various documentation within 4 departments such as user manuals, data collection templates, UATs, technical specifications, regulatory dossier, study protocols and reports, project plans, scientific reviews;
– Project management with cross-functional communication (internal team and customers);
– Setting and controlling payments’ processes.
Key achievements:
– Successfully delivered 4 projects (each comprising over 130 documentation sections) under significant uncertainty in 2 months rather than 8 with major independent fixes to initial low-quality documentation;
– Optimized project & documentation workflow by developing and setting clear processes;
– Developed high-quality scientific reviews (34+ reviews with average size 70+ pages) within extremely tight deadlines;
– Gathered requirements and controlled eCRF development process to ensure the project’s rapid launch.
Key responsibilities:
– Project management (3 research projects, each – 5 team members) in compliance with strategic goals, budgets, deadlines using CRM (Bitrix24) and eTMF (Veeva);
– Maintaining project documentation (protocols, plans, reports);
– Cross-functional communication with 5 departments, customers and vendors.
Key achievements:
– 100% on-time completion of project milestones without budget overruns.
Key responsibilities:
– Supporting 2 internal environments (time-tracking and career openings bases)
– Ensuring 100% accuracy in project revenue matched with billed hours;
– Assisting 3 Delivery Managers upon any required tasks.
Key achievements:
– Developed a detailed Manual for new assistants on time-tracking system;
– Actively participated in improvements’ implementation related to onboarding and best practices in time-tracking with launch into production.
Key responsibilities:
– Project coordination with cross-functional collaboration (internal teams & customers);
– Documentation’ translation with further quality control (English, Russian);
– Entering project data in CTMS;
– Creating and distributing project materials.
Key achievements:
– Successful coordination of 6 projects in multiple stages ensuring timely completion of objectives.
Key responsibilities:
– Supporting 8 projects in regards to communication, data, documentation and logistics;
– Handling incoming correspondence, supplies distribution;
– Updating project data in CTMS.
Key achievements:
– Successfully delivered multiple projects from initiation to completion under tight deadlines;
– Participated in Investigators’ Meeting in Vienna (Austria), 2019.
Documentation & Analysis:
– Technical documentation
– User Guides
– Knowledge Base
– UML, BPMN
– Markdown
Project & Process Management:
– Project Coordination & Management
– Agile/Scrum
– Jira, Confluence
– Process Design & Optimization
Data & Tools:
– SQL queries
– draw.io
– Version Control
– AI Tools
– MS Office, Google Docs
Research:
– Pubmed/Pubchem
– Scientific reviews (preclinical and clinical trials)