Supervised daily front desk operations and coordinated staff schedules
Managed guest check-in/check-out, reservations, and customer inquiries
Ensured high level of guest satisfaction and handled complaints professionally
Trained and supported junior staff members
Monitored billing, payments, and basic financial reporting
Coordinated with housekeeping and maintenance to ensure smooth operations
Education:
Krasnoyarsk State Pedagogical University
Faculty: Faculty of Foreign Languages
Specialisation: Linguistics and Theory of translation
Graduation year: 2022
Key skills:
Reliable and responsible team member
Motivated with a proactive attitude
Quick learner with a willingness to develop new skills
Professional approach to work
Ability to manage multiple tasks efficiently
Positive and cooperative team player