Results-driven Supply Chain and Warehouse Operations professional with 5+ years of experience in inventory control, logistics coordination, and warehouse management. Proven track record of improving delivery performance, maintaining stock accuracy, and optimizing operational processes. Skilled in data analysis, vendor management, and driving efficiency in fast-paced environments.
Work experience
Order fufilment supervisor
Bitmarte industry
2023 - present
Manage end-to-end order fulfillment (picking, packing, dispatch) in line with SLAs
Coordinate with 3PL providers and internal teams to ensure timely delivery Improved last-mile delivery performance through process optimization initiatives
Monitor vendor performance and resolve operational issues
Lead reconciliation and returns
Beta store simple market
2020-2023
Managed inventory discrepancies and maintained stock accuracy using Zoho Inventory
Coordinated reverse logistics and returns with vendors and couriers Monitored vendor SLA performance and escalated issues when necessary Produced weekly reports on reconciliation and returns performance
Warehouse Operator
Jumia services
2016 -20121
Managed inbound and outbound warehouse operations
Analyzed performance metrics to improve efficiency and SLA compliance Resolved logistics issues with 3PL providers (DHL, FedEx, UPS) Operated forklifts for safe and efficient goods handling