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Сashier, Consultant, Technical Support Specialist

Belgrade
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Location:

Belgrade

Birthday date:

27/02/1999

Experience level:

Education level:

Incomplete higher

Languages:

Russian - Native

English - intermediate

Serbian - beginner

About

Work experience

AcordPay | User Technical Support Specialist | Consulting users or partners through written inbound support, Working with scripts, Collaborating with colleagues from related departments, Finding solutions to client issues, Entering data into the system | February 2023 – October 2024

Monetka | Universal Sales Assistant | Working in the sales area, Receiving goods, Merchandising, Operating the cash register, Consulting guests, Resolving conflict situations | February 2022 – December 2022

SberMarket | Call Center Operator | Handling incoming calls, Making outgoing calls, Providing information about the company’s products and services, Informing clients about new services or promotions, Resolving client inquiries, Providing feedback to clients, Managing communication in chats | October 2021 – January 2022

Pyaterochka | Universal Sales Assistant | Working in the sales area, Receiving goods, Merchandising, Operating the cash register, Consulting guests, Resolving conflict situations | April 2021 – August 2021

Edicuation:

Studied at the Faculty of International Economics | LiGongDaXue Institute, Zibo, China | 2018

Key skills:

Troubleshooting, Customer Satisfaction, Customer Experience, Online Support, Technical Support, Communication, Teamwork, Stress tolerance, Goal-oriented, Quick learner, Advanced PC user.

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